Terms of service

1. Who We Are and What These Terms Cover

This website, together with its subdomains, affiliated sites, and any mobile applications we operate (the "Site"), is owned and operated by Rootclub ("Rootclub," "we," "us," or "our").

These Terms of Service (the "Terms") govern your access to and use of the Site and your purchase of any products or services we offer through it (together, the "Services"). By browsing the Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site.

These Terms apply to everyone who uses the Site — browsers, customers, vendors, and anyone who submits content to us.

Our Privacy Policy, Refund Policy, and Shipping Policy are incorporated into these Terms by reference and are available on the Site. Where one of those policies conflicts with these Terms on a subject it addresses directly, that policy controls.

2. Eligibility

By using the Site, you confirm that you are at least the age of majority where you live, or that you are a minor using the Site with the consent of a parent or guardian who agrees to be bound by these Terms on your behalf and accepts responsibility for your use of it.

You may not use our Services for any unlawful purpose, or in violation of any law that applies to you.

3. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page and changing the "Last updated" date. Changes take effect when posted. Continuing to use the Site after we post changes means you accept them. We encourage you to check this page before placing an order.

If we make a change that materially reduces your rights, we will make reasonable efforts to notify you — for example, by email or a notice on the Site — where required by law.

4. Your Account and Your Information

If you create an account, you are responsible for keeping your login credentials confidential and for all activity that happens under your account. Tell us promptly if you suspect unauthorized use.

You agree to give us accurate, current, and complete information at checkout and in your account, and to keep it up to date — including your email address, shipping address, and payment details — so that we can process your orders and reach you when we need to.

5. Orders: Offer and Acceptance

When you place an order, you are making an offer to buy. An order confirmation email, an order number, or a charge to your payment method does not mean we have accepted your order. A contract is formed only when we ship the items to you.

We may decline, cancel, or limit any order, in whole or in part, at our discretion. Reasons include, but are not limited to, suspected fraud, a pricing or listing error, stock shortages, quantity limits per person or household, shipping restrictions in your region, orders that appear to be placed by resellers or distributors, and breaches of these Terms.

If we cancel an order after charging you, we will refund that amount to your original payment method.

6. Pricing, Availability, and Errors

Prices may change at any time without notice. Prices displayed do not include shipping, duties, or taxes unless we state otherwise at checkout.

We do our best to keep the Site accurate, but listings occasionally contain typographical errors, inaccuracies, or omissions — in descriptions, pricing, promotions, shipping costs, delivery estimates, or availability. We may correct any such error and may change, update, or cancel an order affected by one, even after you have submitted it and even after we have charged you. If we cancel for this reason, we will refund you in full.

We are not obligated to update information on the Site except as the law requires. Nothing on the Site should be relied on as your only source of information for a decision.

7. Products

Some products are available only through the Site and may be offered in limited quantities.

We make a genuine effort to show product colors, finishes, and details accurately, but we cannot guarantee that your screen will display them exactly. Small variations between the photographs and the item you receive are normal.

We may limit the sale of any product to any person, region, or jurisdiction, may limit quantities, and may discontinue any product at any time. Any offer made on the Site is void where prohibited.

We do not warrant that any product will meet your expectations.

8. Payment

By submitting a payment method, you represent that you are authorized to use it, and you authorize us and our payment processor to charge it for the full amount of your order, including taxes, shipping, and any other applicable charges.

If a charge is declined or reversed, we may cancel or suspend the order and may reattempt the charge. You remain responsible for any amounts owed for products you have received.

Card details are processed by our payment provider over an encrypted connection. Other information you send us may travel unencrypted across networks and may be adapted to meet the technical requirements of the networks or devices involved.

9. Shipping, Delivery, and Risk of Loss

Delivery estimates are estimates, not guarantees. We are not liable for carrier delays, customs delays, or events outside our control.

Title and risk of loss pass to you when the carrier marks the shipment as delivered to the address you provided.

You are responsible for entering a correct, complete, and secure shipping address. We are not responsible for packages sent to an address you entered incorrectly.

Where a carrier's tracking shows a package as delivered, we will treat that as evidence of delivery even if no signature was obtained. If a package is marked delivered but you did not receive it, contact our customer support team and we will help you open a claim with the carrier. We are not obliged to replace or refund items lost or stolen after delivery has been recorded.

International orders may attract duties, taxes, or customs fees, which are your responsibility unless we state otherwise at checkout.

10. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy, available on the Site. Please read it before ordering.

11. Intellectual Property

The Site and everything on it — text, graphics, logos, photographs, product designs, page layouts, and software — is owned by Rootclub or our licensors and is protected by copyright, trademark, and other laws.

You may view and print pages for your own personal, non-commercial use. You may not copy, reproduce, republish, sell, resell, scrape, or otherwise exploit any part of the Site or the Services without our written permission.

The Rootclub name and our logos are our trademarks. You may not use them without our prior written consent.

12. Your Submissions

If you send us reviews, photos, comments, ideas, suggestions, or other materials ("Submissions"), whether we asked for them or not, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable licence to use, edit, reproduce, publish, translate, and distribute them in any medium, including for marketing.

We are not required to keep Submissions confidential, to pay you for them, or to respond to them.

You are responsible for what you submit. You confirm that your Submissions do not infringe anyone's copyright, trademark, privacy, or other rights; are not defamatory, abusive, obscene, or otherwise unlawful; and contain no viruses or malicious code. You may not impersonate anyone or use a false email address.

We may, but are not required to, monitor, edit, or remove any Submission we consider objectionable in our sole discretion.

13. Prohibited Uses

You may not use the Site or its content:

• for any unlawful purpose, or to encourage anyone else to break the law;
• to violate any law, rule, regulation, or ordinance that applies to you;
• to infringe our intellectual property rights or anyone else's;
• to harass, abuse, threaten, defame, intimidate, or discriminate against anyone;
• to submit false or misleading information;
• to upload viruses, malware, or any code designed to disrupt the Site or any connected system;
• to collect or track other people's personal information;
• to spam, phish, pretext, spider, crawl, or scrape;
• for any obscene purpose; or
• to interfere with or bypass the security features of the Site or any connected system.

We may terminate your access for any of these.

14. Third-Party Links and Tools

The Site may link to, or give you access to, materials, tools, and services provided by third parties. We do not control them, do not endorse them, and provide access "as is" and "as available" with no warranty of any kind.

Using third-party tools is at your own risk. Review the third party's own terms and policies before you engage with them. Complaints about third-party products or services should be directed to that third party.

15. Disclaimer of Warranties

We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free, or that results obtained from using them will be accurate or reliable. We may withdraw or suspend the Services at any time without notice to you.

Except as expressly stated by us in writing, the Services and all products delivered through them are provided "as is" and "as available," without warranty or condition of any kind, express or implied, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing in these Terms limits any non-excludable statutory rights you have as a consumer.

16. Limitation of Liability

To the fullest extent permitted by law, Rootclub and our directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers will not be liable for any indirect, incidental, special, punitive, or consequential damages — including lost profits, lost revenue, lost savings, loss of data, or replacement costs — arising out of your use of the Services or any product bought through them, whether the claim is in contract, tort (including negligence), strict liability, or otherwise, and even if we were advised such damages were possible.

To the fullest extent permitted by law, our total liability to you for any claim relating to the Services or a product will not exceed the amount you paid us for the product giving rise to the claim.

Some jurisdictions do not allow these exclusions or limits, in which case our liability is limited to the greatest extent the law allows. Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

17. Indemnification

You agree to indemnify, defend, and hold harmless Rootclub and our parent, subsidiaries, affiliates, officers, directors, agents, contractors, licensors, service providers, suppliers, and employees from any claim or demand, including reasonable legal fees, brought by a third party because of your breach of these Terms or the documents they incorporate, or your violation of any law or third-party right.

18. Termination

These Terms remain in effect until terminated by you or by us. You may end them by ceasing to use the Site and telling us you no longer wish to use our Services.

If we believe you have breached these Terms, we may terminate this agreement without notice and deny you access to the Services, and you will remain liable for all amounts due up to the date of termination.

Any obligations or liabilities either of us incurred before termination survive it, along with Sections 11, 12, 15, 16, 17, 19, 20, and 21.

19. Dispute Resolution — Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND YOUR RIGHT TO A JURY TRIAL.

a. Informal resolution first. Before starting arbitration, please contact our customer support team with a description of your claim. We will try in good faith to resolve it within 30 days. Most issues are settled this way.

b. Agreement to arbitrate. If we cannot resolve it, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product or service you bought from us will be resolved by final and binding individual arbitration rather than in court — except that either of us may bring a qualifying claim in small claims court, and either of us may seek injunctive relief in court for infringement or misuse of intellectual property.

c. How arbitration works. Arbitration will be conducted by a single neutral arbitrator under the rules of an established arbitration provider that we both agree on, and will be conducted in English. The seat of the arbitration will be the jurisdiction in which Rootclub is established, unless we agree on another location. Each party bears its own costs and fees except where the law or the applicable arbitration rules provide otherwise. The arbitrator's decision is final, and any court with jurisdiction may enter judgment on it.

d. Class action waiver. You and Rootclub each agree to bring claims only in an individual capacity. Neither of us may bring or take part in a class action, class arbitration, collective action, private attorney general action, or any other representative proceeding. Claims may not be consolidated with anyone else's. If this waiver is held unenforceable as to a particular claim, that claim must be brought in a court of competent jurisdiction and is severed from arbitration.

e. Your right to opt out. You may opt out of this arbitration agreement by emailing our customer support address with the subject line "Arbitration Opt-Out" within 30 days of your first purchase from us. Include your full name, the email address you used at checkout, your order number if you have it, and a clear statement that you are opting out. Opting out will not affect your order or any other part of your relationship with us. If you opt out, neither of us can require the other to arbitrate.

f. Severability. If any part of this Section 19 is found unenforceable, the rest remains in force to the fullest extent permitted by law.

20. Governing Law and Venue

These Terms and any dispute arising from them are governed by the laws of the jurisdiction in which Rootclub is established, without regard to its conflict-of-law rules. Where a dispute is not subject to arbitration, you and we submit to the exclusive jurisdiction of the courts of that jurisdiction.

If you are a consumer resident in a place whose law gives you rights that cannot be contracted out of, nothing in this section deprives you of those rights or of the protection of the mandatory provisions of your local law.

21. General

Entire agreement. These Terms, together with the policies referenced in them, are the entire agreement between you and Rootclub about the Services, and supersede any earlier agreements or communications, including earlier versions of these Terms.

No waiver. If we do not enforce a right or provision, that is not a waiver of it.

Severability. If any provision is found unlawful, void, or unenforceable, it will be enforced to the maximum extent permitted and severed from the rest, which stays in effect.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, strikes, carrier failures, supply shortages, government action, pandemics, and network or hosting outages.

Headings. Section headings are for convenience only and do not affect interpretation.

Interpretation. Any ambiguity in these Terms will not be construed against the drafting party.

22. Contact Us

Questions about these Terms should be sent to Rootclub through the contact details published on our Contact page.